Do your shuttles leave straight away?

With so many shuttles operating 24/7 our shuttles leave on demand.

How do I earn loyalty points?

To begin earning loyalty points you will need to be a online registered customer with Jetport Parking. To start it is so easy. Click the 'register now' on the homepage or alternatively just make a booking on the Jetport website and add a password to be a registered customer.

The Airpot parking Loyalty points are calculated at the end of every stay. For each dollar you spend on Melborne Airport Parking you will received 1 point. Points so not have an expiry date.

What do my loyalty points get me?

For Every dollar you spend we will offer you 1 point. For a limited time when you get to 400 points Jetport staff will offer you a Free Exterior car wash when you check in!

How many transfer shuttles do you operate?

Jetport operates 14 shuttles providing you with a level of service no other car park can offer.

Are there any cancellation fees?

Jetport does not charge cancellation fees. We understand that certain circumstances can change your plans and do not mind if you cancel or change your booking even at the last minute!

Do I have to make a Booking?

Bookings are recommended as space can be limited during peak periods. You can book on this site or call (03) 9999 2626 to speak with one of our friendly staff.

Do I need to leave keys with you?

Jetport is a Valet service and as such require your keys to park your car. This level of service benefits our customers as we have your car waiting for your return. The other benefit is that you do not have to remember where you put your keys while you were away.

Do you drop at (T4)?

The drop off and Pick up areas are governed by the Airport Corporation. We drop off and collect Downstairs in the off-airport Parking Bus zone as required by Melbourne Airport corporation.

I am travelling with children?

We do cater for children (6+ months) travelling in our dedicated baby seat bus. Simply notify us in advance so we can arrange the correct bus for your trip. Please allow extra time if you require this complimentary service.

How do I pay?

Payment can be made online at the time of your booking. We are also happy to accept payment at drop off or collection. We accept all major credit cards including AMEX and Diners card and there are no Credit card fees to pay. We also accept cash and eftpos.

How much time do I allow to get to the terminals?

We suggest you allow at least 15 mins to arrive at Jetport before you wish to arrive at your terminal. We recommend you plan your trip before leaving for Melbourne Airport e.g Is there traffic today, do I have a map, will there be road closures?

What happens if I do not know my return date?

If you are travelling and do not know when you will be returning into Melbourne Airport just book your parking with the earliest date you could return. If you have to extend it will be no problem and we can charge you the extra days when you return.

What is your level of security?

Jetport Security Parking prides itself on security for your vehicle. We have a fully networked motion detect CCTV camera system covering our whole site. Jetport is also staffed 24 Hours and our parking bays and sheds are patrolled 24 hours. All cars are locked and keys are kept in a secure manned office.